// Updated · 2026-09-21
Data Deletion
This page explains how to have personal data deleted from Cognitify systems — whether you visited our website, use one of our products, or messaged a business that uses Cognitify Agents on a connected channel (Instagram, Facebook Messenger, Telegram, or website chat). It also serves as the data-deletion instructions for our Meta platform integration. Deletion is free of charge. We confirm every verified request and complete it within one month, as the GDPR requires.
You Messaged a Business That Uses Cognitify
The business you messaged controls that conversation, so the fastest route is to ask the business itself to delete it. You can also contact us directly:
Email: privacy@cognitify.ai — subject “Data deletion”Include: the business (page or account) you messagedThe channel: Instagram / Messenger / Telegram / website chatYour username or handle on that channelWe verify the request, delete your conversation history and the channel identifiers stored for that business, and send you written confirmation.
You Connected a Facebook Page or Instagram Account
If you are a business administrator who connected a channel: disconnecting the channel in your Cognitify workspace removes the stored access token and stops all data flow immediately. Removing the Cognitify app from your Facebook settings (Settings → Business Integrations) has the same effect on Meta’s side. Either way, conversation data already stored in your workspace stays under your control — delete it in the workspace, or email privacy@cognitify.ai to have it deleted.
You Use Cognitify CRM or Cognitify Agents
- Workspace administrators can delete records — contacts, conversations, documents — in the product at any time;
- To delete an entire workspace or account, write to privacy@cognitify.ai from an administrator email address;
- On a verified request we permanently delete the workspace and its data within one month.
A Business Using Cognitify CRM Holds Information About You
A business that uses Cognitify CRM controls the records it keeps about you — including business information it collected through our enrichment features, and any photograph of you that one of its users uploaded. Ask that business to delete them. If you cannot identify it, write to privacy@cognitify.ai with the email address or other details the record is likely to hold, and we will route your request to the business concerned and help it respond.
What Deletion Covers
- Conversation history and messages;
- Contact records and channel identifiers;
- Images attached to records — company logos and photographs of people;
- Information collected through enrichment features, together with the record of its sources;
- Uploaded documents and knowledge-base content;
- Account and profile data, on account closure.
Rolling backups are purged automatically within 35 days. Limited audit and billing records are kept where the law requires it, in a form no longer used for any other purpose.
Where a business erases information about you that it collected through enrichment features, a non-identifying suppression marker — a salted cryptographic hash of your identifiers, which no one can read back — remains in that business’s workspace, solely so that the same data is not collected again. It is deleted when the workspace is deleted.